So grateful for Donna who works at the Pella store in Hunt Valley. Tony, the girls, and I met over there to look at slider doors. Their website said they would be open until 7pm. We got there at 6pm. Donna was helping another customer and said she would be with us in a minute.
She told us that the store actually closed at 5pm and she was just finishing up with the other customer. The sign outside read closed at 5pm. We mentioned that the website said the store was open until 7pm on Wednesdays. She said she would be happy to stay and help us. She even cancelled an appointment that she had for later in the evening in order to stay and help us.
She was pleasant and did not rush us at all. With all the coordinating that we needed to do to make it there tonight, we were so lucky that Donna was willing to help us.
It sticks in your mind when someone goes above and beyond. Lesson learned!
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